Home > News and Views (Volume1, Number 2 )
 Genie's News & Views

Volume 1, Number 2                                         Combined with The VAK, est. 1982                                                           2004

New Book Preview
By Genie Z. Laborde, Ph.D.
Spellbinding:  Influencing with Integrity for Successful Relationshi;ps

(The following is the introduction to a new book by Genie Z. Laborde in which she applies Influencing with Integrity principles to the arena of personal relationships.)

     I'm in Antwerp, Belgium, sitting in the corporate offices of a multinational company with four top managers. They are interested in buying a series of seminars from my training firm, I.D.E.A., and I am here to close our deal. The corporate building is new although the office decor makes the place look ancient.
     The four managers range in age from the late 20s to mid 40s and are all women. All are attractive and tastefully dressed. Looks as well as brains got this group to the top. Sitting around the conference table, they could be an ad for Business Week.

     We've finished lunch and established a low level of rapport. I've traveled many miles and spent a lot of money to get here. Anticipating a quick close, I smile and ask, "So tell me, what is it that you want?"

     Ordinarily, I would not have been that direct; in this case though, I had a plane to catch. Enough with the small talk.
     The top manager looked at me and said quite clearly, "Well, I'd like a satisfactory relationship with a man and I think so would these others."
She swept her arm out to include the others and paused. "Different ages, of course."

     I was so surprised to hear the comment coming from nowhere that it took me a second to realize she was joking. The others had not really been joking about lack of relationships yet they smiled ruefully in agreement. Finally, having missed a beat while replaying her words, and much too late to be clever, I said we’d work on that later and turned the subject back to our seminars.
     The meeting ended and soon I was on my way. While I was sorting out our business, my mind kept being drawn back to her comment. Jokes usually have a kernel of truth.
     I was sitting on the plane thinking about this when I saw a flight attendant take out a key and unlock the cockpit door. I thought about another key and a relationship problem from the week before.
          Are They Worth It?

     I had been counseling a client about two relationships, neither of which were satisfying or even pleasant. She had arrived at my office in California in tears. Sometimes clients are so unhappy, I wonder why anyone bothers trying to find a
relationship. Efforts to make a relationship work can be so painful. One part of me understands the motivation while my rational side questions the logic of seeking hurtful solutions.

        Sometimes it hurts a lot
   When Marianne, pale and fragile as a Magnolia blossom, opened the door into my office, her customary cherries and cream complexion was tinged with green. Her confident competence as financial consultant had also disappeared.
    In a shaky voice she said, "I think I'm going to throw up. Could you keep me the key to the rest room?" I gave her the key and suggested she take a deep breath.
     “Tell me what’s going on?” I asked.
     She eased into her chair and said, "I've been feeling bad all day. I have this lump in my throat and can't seem to take a deep breath. I feel so sad. I just want to cry."
     "So cry then."
     Three minutes later the rest room key was back on its hook unused. Marianne was breathing deeper and was ready to talk.
     Her voice steady, she began, "Cliff doesn't bother to understand me."
     "And this not being understood is a familiar feeling?"
     "Yes. Jonathan never understood me either and then he left me for that tramp."
     "You told me that was the best thing that ever happened to you."
     "Yes, but it still hurts. Sometimes I think no one will ever understand me. Ever, ever, ever."
     "And that's why you're sad, because being understood it is not an attainable goal?"
     "Yes.” She paused. “It's kind of silly, isn't it? No one can really understand anyone else anyway. Why does it matter so much?"
     "Maybe even more than understanding you want approval and love."
     "You're right. I think it's approval. He was talking down to me again. He doesn't know shit about business and he's talking about raising capital in Japan in this patronizing tone."
     "You know you intimidate him with your superior experience in a field he needs to understand and doesn't. The patronizing tone is a simple defense. We've talked about this before."
     "I know. But it's still hurts."
     "It doesn't have to hurt. You might try understanding him. And forgiving him for his insecurities."
     Marianne flashed a small smile of recognition and then continued. "Well, if that were the only thing... It's not."
     "What else?"
     "He doesn't even clean his apartment before he invites me over."
     "Is that enough of a reason to give you an upset stomach and an entire day of malaise?"
     "No, of course not. You know what else? His apartment is a mess. He's a mess. And yet I need a man and he's the only one on the horizon."
     "Maybe you could broaden your horizons. How's the nausea now?"
     She gave a rueful snort. "It's gone. When I realize how angry I am, the nausea disappears."
     "At least you have a choice."
     "Do I recognize a pattern? Have we been here before?"
     "Several times."
     "Have I made any progress?"
     "I'm not sure. You tell me."
     "Yes. We progressed from my bitching about my ex-husband to bitching about my current man friend. Isn't that progress?"
     "Sort of. At least you are closer to the present. How's the lump in your throat?"
     "Smaller. But still there. Just like my dissatisfaction and my anger."
     "What's the focus of your anger? His messy apartment?"
     "No. I think I'm angry at myself for ignoring my needs and trying to make it work."
     "You'll take him the way he is?"
     "No. I want to stop putting myself through hoops trying to make a relationship work. That's exactly what I did in my marriage and here I am still doing it. Its been six years since he told me he was in love with her and I'm still denying that I have needs. I want somebody to fill my needs." This last was said with real determination.
     "This may be progress. How about filling your own needs?"
     "Me? I can't. I need a man."
     "You can find another man or clean up Cliff’s apartment."
     "Or I can keep coming here and complaining to you."
     "I don't know about that. If I don't see progress, I'll suggest you take six months off from therapy. All talk and no action gets boring."
     She looked stunned.
     "Would you really do that? Abandon me?"
     "Only if I thought I wasn't making a dent in the essential problem. It's not permanent. Just a recess to see how you do on your own. Or you could find another therapist."
     "We are making progress. When I first started, I couldn't admit I had needs. Now I know I do. I just can't find anyone to fill them."
     "Until you learn to make yourself happy, I doubt you'll find anyone else who is willing to try."
     "I really don't know how to make myself happy. I was happy when my husband was happy. That's as close as I ever came."
     "Well, you were married for 16 years. The party line made your husband happy and the reflection of his happiness was supposedly all you needed. Did that work for you?"
     "No, of course not. Although there were certain comforting things about our marriage relationship."

     "Of course. You thought you could count on him and trust him. Right up to the time you discovered you couldn't."
     "At least I know I can't account on Cliff. He won't even clean up his apartment even though I asked him to. He's so stupid to deny me. I give him business advice he couldn't get anywhere else and Lord knows he needs it. Coming from academia, those wolves are going to eat him alive. He knows I'm valuable to his new business venture. He's asked me to be on his board of advisers, but he won't go out of his way to do anything I want."
     "How about all those gifts he gave you?"
     "Those were his idea, not mine. Actually, he really can't afford them. He never should have bought them."
     "So he can't show how he cares about you in his own way. Only the way you want. By scrubbing and cleaning, right?"
     "You just don't understand. I've finally realized I have needs in a relationship. I want those needs filled. Now. He's just so stupid. He needs a mother, not a partner. He threw it all away because he couldn’t make a small accommodation. With a little investment of his time and a little Ajax, he could have had me, my financial advice and my love."
      "Do you really love him?"
      "I thought I did. Now I don't think so."

     I snapped back to the present. People were settling in for the long flight. Murmurs and conversations rose from the seats around me. I'd been so caught up in my memory that I had missed the take-off entirely. Soon I would be home. With many more relationships to sort through as I thought about the question Marianne had left me with. Is relationship seeking an addiction with equal parts of pain and joy?
           Try something new
     When I began this book, it was going to be a ‘How-To’ book on improving relationships. At that time, I was counseling couples, including a psychiatrist, a CEO, a Ph.D., an R.N. and many other professionals. They were all experts – except in relationships. Their relationships were rocky and I wanted to synthesize the process to help them get more pleasure and less pain from their relationships. We discovered that as their skills increased, their relationships improved. Whether these relationships were primary, maternal, fraternal, a journal or whatever didn't matter. Each set of problems was solvable when we focused on the patterns in the communication process.
     The bane of most relationships is our human tendency to keep doing the same thing. Whether or not we get the response we want, our pattern of communication is repeated. Thus this consistent application of unsuccessful communication keeps us stuck in unsatisfactory relationships.
     If you have a relationship that is not pleasurable, why not try something new? Try new words, new expressions and new actions to get the behavior that you want. Connections currently mired in frustration can be changed with application of new behaviors and development of new interpersonal skills.
     Relationships – no matter how bizarre – have specific similarities. All relationships have communication methods. All communication follows a process of ebb and flow – tides of impact that go beyond the words. Knowledge and control of these processes can improve your mastery of communication and subsequently enhance your relationships, no matter how frustrating they may be at present.
     Some people remain inside unsatisfying relationships. Men and women have different brains and dynamics (although it is more than gender differences that create weird, illogical, unsatisfying relationships). Yet the simple truth is that you cannot change others. You can only change yourself.
     But if you change yourself, you can still make the magic happen because if you change, the other must also change. Their former response no longer has a basis in kind. We humans are proven to respond appropriately. And therein lies our hope for change. If you try something new in a relationship, the other must respond in a new way.

                               (Continued in column 2)

Influencing with Integrity
Seminar to be in Palo Alto

I.D.E.A. Communication presents the three-day training
Influencing with Integrity
September 21-23
at the I.D.E.A. Office
235 Alma Street, Palo Alto, Calif.
For more information
visit the Web page,
email, or phone 800.228.4069

IDEA Office
I.D.E.A. Office

Trainer in the Spotlight
Jesse Cortez
I.D.E.A. trainer Jesse Cortez (left) caught by a newspaper photographer at a San Jose, Calif., charity ball.

Portrait of an I.D.E.A. Trainer
Interview with Kay Best
    Kay Best
Kay Best, longtime IBM and I.D.E.A. trainer, now retired in South Carolina.
     I had been a professional ballet dancer most of my young adult life.  In need of a job and with no demand for ballet dancers, I took my two little boys to upstate New York and moved in with an aunt of mine who was only six years older than me.  Her husband was an IBM programmer, and these were in the days of the 360, the big computer.  I'm going back now to 1967.
      I started out on the assembly line on the second shift, literally putting tops on bottoms, and I ended up on the executive payroll. I had a career after manufacturing in personnel and personnel advising.  From there I went into IBM marketing.  I was the first female rep in the office products division.  Then my first management position was with corporate procurement, and then I ended up as Manager of Management Development at World Trade Headquarters in White Plains, so it's quite a success story.
     In 1987 I was a senior instructor in management development in IBM at Kingston, New York, and I was given a mission to find something that was done either internally or externally on negotiation skills.  I requested materials for this purpose from all education departments at IBM.  These materials had arrived at my desk.
     Here's the scene:  my office door was open, and I sat at my desk with all these pages of presentations on negotiations spread out around me.  I'd read them all, and felt so frustrated I wanted to cry.  My face was scrunched up, trying not to succumb to tears.  The stuff I found that IBM had done would put a new definition to b-o-o-o-o-ring.
     A colleague walked down the hall past my door, and my expression stopped him hold.
     “Kay, what's wrong?”
     I gestured toward the papers, “I have to put together a training from this — and there's no way I can keep an audience awake with any of it.”
     “Hold on a minute.  I have something for you.” He returned with a copy of Influencing with Integrity, which had been a takeaway from a class he'd taken, Sales Training for Planners.
     This wasn't Genie's class, but what they did was give her book, Influencing with Integrity, to participants.  I read it over a weekend, then I gave it to my boss to read, and I said, “This is the way I think we should go.”
     Later I found out that IBM had already paid $20,000 for Genie's video lease, but nobody knew where the videotapes were stored.  With Genie's help we finally located them in Atlanta.
     Two weeks later I was in California going through Genie's class.  I went through Influencing with Integrity, but then I also went through the class for trainers.  Then she flew in from California at her own expense, and stayed with me when I taught the first class to certify me.  And it was a very long, uphill battle that we fought.  The director of education thought it was too expensive.  He had absolutely no background in training whatsoever.  He'd been an assistant to the Laboratory Director.  We got rid of him after a year.
     From 1987 until I retired in 1992 my best guess is that over 4,000 IBMers were trained.  Since then another 8,000 have been trained. .
We called the class Communication Excellence.  Later we changed the name to Influencing with Integrity.  At one time I think we had 23 IBM certified trainers around the country, and I know we had several from Canada, and there was another one, I think from South Africa.  In 1997 IBM had so many requests for more training to follow Influencing with Integrity that IBM requested Genie to create a one-day follow-up

     Named Influencing with Integrity II, this course created a sensation with advanced skills never before taught in IBM.
     Number one point, Influencing with
Integrity was THE most popular class for employee development, and they ranked the class, with high being a hundred percent, right around 99 percent , and the same for the instructors
In addition to IBM we trained people from Metropolitan Life, Minnesota Power and Light, and I did some training with Carol Colone at Chase Manhattan in New York.  I still get emails from some of those folks about using the skills now, and I retired in 1992, so we’re talking twelve years later. 
     We had these little rituals to close the class.  Each person would say their most important insight from the three days, then the group would stand in a circle to say goodbye.  Except we “said” good-bye nonverbally by one person moving around the inside of the circle, standing briefly in front of each person.  Sometimes there were hugs, but not always.  Sometimes simply smiles of appreciation.  The group had, of course, bonded after three days, so there was high energy to be had in this good-bye scene.
     One memorable time this stranger appeared in the circle, collected a bunch of hugs, then walked out the door.  Afterwards the group asked, “Who was that?”
     I said, “I don't know.  I guess he just needed an energy infusion.”
     From the time I read the book, Influencing with Integrity, I knew that that was absolutely the way to go — in communications, in negotiations, and whatever interpersonal relationships, and I have used these skills now for all these many years.  I've had an awful lot
     I enjoyed every class I taught at IBM.
Southern Accents
By Kat Griffin
My mother was born in Texas
Grew up in Arkansas

At the age of sixteen she left
Rarely since has she looked back
She spent some time in Louisiana
A first marriage, children
Been there and done that
My mother the southern belle
Relocated to California
She found a speech therapist
To cure her of that accent
But if you really listen you can still hear
When her Os become As
And her Rs are dropped
My dear becomes my dea
You all becomes y 'all
Gs are replaced with apostrophes
Darling becomes darlin,
She calls me sug and honey-child
Phrases she pulls out of a southern shaped

When we visit family

She drops into her accent
Familiar with an old friend
Slow and lingering it drawls
You hear everything that represents the south
Flavored temper hot like Tabasco
Inspired by the crawfish she eats
Large and deep the Mississippi flows
Bitter confederate pride that never dies
Whiskey and Bourbon
All flow into her speech
If you really listen you can still hear
These hidden treasures that do not deny
 Her past and her heritage
My mother the southern belle
She can walk away
But the South will never leave her
Kat Griffin
Kat Griffin is a senior at the University of Puget Sound in Tacoma, Washington.  Her mother is Genie Z. Laborde.
(Spellbinding continued from column 1)

     Taking charge of the direction of your communication processes can lead to new relationships, often more satisfying than in the past. Usually, new relationships are lighter since they are not burdened with the steamer trunks  of old disappointments. Of course, new relationships seldom have the depth, trust andcomfort of old relationships so improving a familiar relationship may be the right answer for you. The strategies and skills offered here make either and both possible.
    Having both enjoyed and suffered through many different relationships myself and with a background in educational psychology, I have worked with many interpersonal strategies that are not commonly known. I feel an obligation to organize these strategies and present them. For 14 years this book has gathered new material that it has never found an end. Recently I realized this inability to close the book is because I was trying to write the definitive tome on improving relationships, rather than admitting that no matter how much I learn about relationships, some issues remain 'beyond my ken'.
     While the approaches I illustrate provide techniques to improve relationships, there are still mysteries I do not understand. Nor do I even want all the stardust to disappear. As we develop more skill in taking care of ourselves while deepening our ability to love, we can appreciate these stardust mysteries without trying to dispel them.
     Now I know that no one can write a hoot book on relationships. People are too different, there are too many feelings, too many backgrounds, too many shades of gray for a one-size-fits-all methodology. All anyone can do is to offer ideas and techniques that will strengthen communication and in turn lead to happier relationships.
     People have often told me that they don't understand what had originally attracted them in many of their relationships. Was it the phase of the moon, the season, the tides, the time of month or the influence of another? The chemicals remain a mystery. All we know is that we were spellbound. And we liked it. And now we'd do anything to get that back, with the same or another.
     Spellbinding and it's fragile beauty is part of the sweetness of life. My goal is to enable you to spend more time there.            
                                    (Continued in column 3)
Why 3 Minutes a Day?
 By Genie Z. Laborde, Ph.D. 
    For one hundred years official government-sanctioned learning took place in a classroom with an instructor talking and students, perhaps, listening while taking notes.  Outside reading was assigned and a little, very little usually, discussion occurred inside the classroom.  Differences of opinion from the instructor were not encouraged.
    Of course, this was the recognized learning, part of an approved curriculum.  In my graduate education class most of us agreed that our most important learnings, about people, about life, occurred in the hallways and after class was over.  These learnings were the ones that as adults we used all day, every day.
    Technology has changed the classroom type of learning, though the hallway learning is still going on.  The hallways may be anywhere, not just in schools, colleges, and universities. 
     This educational model was still being used when I entered grammar school and high school and college and graduate school.  While working toward a Ph.D. I was lucky to find a professor who wanted to try something different.  He had gotten a grant for innovative education from the Ford Foundation to do something different in education.
     Yet the format was pretty much the same.  True, we often sat in circles rather than in rows, and the professor did allow us to talk, but still the formula was—the teacher tells you and you regurgitate the information on written exams.
     The Internet now offers a new approach.  Streaming video with an assignment a day so that you can  enjoy practicing a very small behavior change.  No studying.  No exams.  No regurgitation.  Try a new behavior and you, the student, can decide whether it works or not.  Then you can choose to tell me about it—or not.
    New paradigm.  What do you think of this?
     3-minute steps to IWI

My First Day Back
By John Racanelli
Dear Genie,
     I'm writing this letter for two reasons.  The first is to thank you for a truly remarkable experience.  Like everyone there this past weekend, I've attended many seminars and trainings. And I've led workshops intended to help people change the way they approach their lives and work.  Though I wouldn't call myself a true "human potential junkie" (not yet, anyway), I've definitely spent my share of time on such pursuits.  That said, I want you to know that--without a shadow of doubt--I have never been through an experience with the kind of positive, life-changing impact that these three days have had on me.  OK, maybe one: birth
     This leads conveniently to my second reason.  Yesterday, my first day back in the office, may have been the most productive business day I've ever had (in many senses of that loaded word).  I came back to a pile of work: unfinished proposals, emails, voicemails, snailmails...all the usual dreck.  At first I looked at it all and went into my standard hyperactivity mode--dashing from this to that every five minutes, flitting from topic to topic, grabbing for the ringing phone, spinning around to check the incoming email, eventually just spinning...  About a half hour into this, overwhelmed and frazzled, I thought I heard a voice inside me saying this isn't the right way, there's a better way.  I turned and saw a big blue circle on the floor in the middle of my office.  I got up, closed the door, closed my eyes, took myself to my Ideal Resource State, said my word, and stepped into that circle.  After a minute--it could have been an hour--I stepped out and felt a sense of peaceful clarity, like the room had changed somehow. 
     Not more than 30 minutes later the phone rang.  It was a long-time client, for whom I've only done a few minor projects in recent years.  He asked if I might be available to do a major branding and marketing roll-out for his company: a name change and launch into a whole new line of business. It looks like about 3 months of work at 20-30 billable hours a week, followed by a long-term sustaining effort.  Maybe two hours after this, I got a call from a San Francisco-based client whom I've been pitching a workshop project to for the past few months.  She said my proposal was nearly perfect and with a couple small changes, was ready to sign an agreement. 
     While all this was just great, the high point came when I decided to reward myself by slipping out at 4:30 to go surfing.  Even that experience was richer and fuller than any other time I can remember… The sun was bright and warm, the water cool, clear and crisp.  A harbor seal popped up 10 feet away and floated there, as if to say "glad you're here," and for a most enjoyable hour I surfed waves whose tops were aflame from the setting sun.  As I reflected on many new discoveries from our weekend seminar, I kept laughing out loud--which soon had a bunch of other surfers laughing, too.  As I left the water, gazing at a red sun setting deep into the sea, I could hear the lonely, rhythmic clang of the sea buoy's bell, and feel the distinct crunch of the sand between my toes.  The whole experience felt liquid and golden and wondrous.    
     The  day wasn't over yet.  When I got home there was an urgent phone message from a friend and client whom I've been helping out on a pro-bono basis as she transitions to a new position as Executive Director for an Kenya-based wildlife foundation.  She was calling to say they'd accepted the proposal I'd helped her write, and now she needed me immediately to help her write the implementation plan.  She went on to say that now that she was employed, she insisted I charge her my full customary fee for the work.
     By 10 pm, I decided I'd better turn the phone off because I really couldn't take on any more business in one day .. . .      It was a phenomenal and exciting day--and I can only attribute this amazing level of congruency to the magic of the previous three.  I can't wait to sit down with you to brainstorm the ways we might take IWI and your other programs further afield.  The world needs this knowledge and these skills--it's more than just business.  For my part, I feel that if I can add even one more human to the ranks of those whom you've help find these intrinsic talents within themselves, then I will have helped make this world better.
     Thank you again, Genie--I wish you godspeed and all the luck.  I look forward to getting together with you soon!
      With love,
                   JohnJohn Racanelli
John Racanelli is president of Racanelli Partners, Inc.            

Message From Bernie Deasey
 in England

     "As an NLP Trainer I would like to offer you some feedback on the 90 day Influencing Skills via computer seminar.
     "I have found them to be very well done.  A tremendous amount of effort must have gone into the making of the sessions.
     "They are very easy to follow and for beginners or someone who is relatively new to the skills, they are long enough to give people the experiences necessary to learn, and short enough not to overwhelm them with too much stimuli.
     "Both male and female participants are used across a range of ages so as to tell the student that no matter what your age or gender you can learn.   Another point here is that the people in the videos are behaving normally in a relaxed environment that does not look staged, allowing the student to learn how it is done in the real world rather than set up and exaggerated / false.
     "The commentary dialogue complements and supports the visual learning being displayed on screen. Metaphors and symbols intertwine to make learning easier.   A good example of this was the use of the visually bright target when talking about setting outcomes and staying focused (as opposed to thinking haphazardly about what you want).
     "Opportunities to practise the new skills using older tapes were given when we could go back and practice what had been done over the previous twelve days.  Demonstration of body language relaying win – win was evident when two people were having a conversation (we could not hear the dialogue but could see that one person was saying this is a shared winning opportunity).
     "For me it creates a connection and a comfortable environment to move forward with curiosity and ease.   I am enjoying the learning experience." 

Genie in Class
Genie Z. Laborde training Migrant Family Liaison representatives at the Santa Clara County Office of Education.

    (Spellbinding continued from column 2)
     So you've decided you want a new or improved relationship. What techniques can you use? In this book, I present skills that help attract you to build or change a relationship. Twelve chapters discuss a variety of new behaviors you can test.    Understanding how your brain processes data and perceptions can lead to new insights about your memories and beliefs. Relationships that are stuck are discussed in Chapter 1.
   Knowing about your own intrinsic psychological needs is discussed in Chapter 2. This analysis is useful in determining which needs can be satisfied by a central relationship and which needs are filled better elsewhere. Establishing rapport is a skill you probably already have, yet it can invariably be improved as demonstrated in Chapter 3.
    The importance of communication and relationships to your health is correlated in Chapter 4. The role that words play in our relationships and how to change these words for more satisfying interactions are presented in Chapter 5. The patterns that 
destroy relationships and how to shift these patterns are the focus of Chapter 6. Twenty new skills for use in relationship conflicts are listed in Chapter 7, while natural rhythms are the subject of Chapter 8.
     Discovering how you have ‘sensed’ the world and selected your own viewpoint is the purpose of Chapter 9. Chapter 10 presents an instrument you can use to learn about yourself and understand others so conversation and intimacy can flow easily. The energy consumed and multiplied in relationships is discussed in Chapter 11. And the greatest strategy of them all, ‘make them right’ is presented and defended in Chapter 12.
     The mysterious pull that entices us to go, wait, suffer, leave and return again does not lend itself to precise answers. The skills are ideas for you to use and represent ideas that have worked for thousands of others. No two people will use them the same.
     Relationships are more than the sum of their parts. This book can only hint at the heights available when you let yourself feel the pull of attraction. Much more is possible when you practice the art of relationships.
     We all have the same number of hours in a day and we all have choices about how to spend them. Those who choose to spend these hours spinning relationship webs of many colors – with hues different in vibration and texture, each one distinct – weave an energy tapestry that becomes more beautiful with time. You can create a blanket of love to be wrapped around yourself and those you love for warmth and comfort. Developing the skills discussed in each chapter will enable you to choose wisely and cultivate choices that create the most beautiful tapestry of all.

 © 2004 Genie Z. Laborde.  All rights reserved.

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