Waterhouse and ARCO
Fields Co. for you see
These skills affect the bottom line
Business profits soared
Research proved skills equal profits
Figures could not be ignored
Genie flew to Novasibirsk
The Russians were enthralled
She trained Norwegians, Africans
Mexicans; Genie had a ball
Were taught by trainers witty
Genie taught in Holland, Belgium,
France, Johannesburg, Sun City
Genie's book was translated
Eight different languages
You might laugh to see her art
In the Japanese pages
You would think with all of this
Her mMission was accomplished
No! People are still killing
So she still kept her wish
To change the world one by one
Just with communication
Skill that influence but do not coerce
Will prompt each to say "I won."
Then 5 years ago, fear returned
To the Training Departments
Training contracts disappeared
Fears from 9/11 made a dent.
Genie remembered her plan
to change the world one by one
She looked at the world wide web
And then thought, "This will be fun."
To teach skills that work
In a worth while endeavor
My 200 trainers may
Not be enough; we'll add moer.
The 50,000 we've trained
Are, without a doube, a good start
The world is waiting on the web
As long as we don't lose heart.
Teleconferencing Skills from Syntonics Available
DVD – Video
voice itself carries more information then the
words. Being trained to hear these
nuances of sound increases your effectiveness in phone meetings. Learn how to establish rapport, pick up
hidden agendas and be more successful on the telephone.
Introduction and Lesson One for the powerful
skills to use on telephone calls.
I had such delight in creating this
article that I've been
searching for difficult people ever since. They
become "easy" and even fascinating in their
once you have these skills as options. Here
come the details for you to consider as you
select from the list of
five possible strategies. You, of
course, need a plan that brings about the result you want.
Different people demand different
1. CROSS OUT AND REPLACE
Replace judgment with curiosity….not
easy to do, so we'll
present easier ones for you to practice. Eventually
you can work up to curiosity for this
shifts the energy
around the interaction in a dramatic way. Cross
out judgment and replace with curiosity… you
can tap into
curiosity by remembering how it was when you went to bed on Christmas
age seven, wondering what Santa was
going to bring. Oddly enough, the content doesn't matter to the
brain. The emotion of curiosity is chemically
based, and once elicited, it works fine on difficult people.
Before These Additional Strategies
a deep breath
yourself "What response do I want
from this person?"
e. slight irritation
of the above
Once you've decided the response you
for it! Select from all the words available the exact words to create
response you want. T is for "Take a breath," A is for "Ask
yourself" and G is for "Go for it". TAG
will keep you calm, collected with an inner smile.
"Tell me more"
then listen with the idea that each person on the
planet has had some
experiences not shared by others. See
if you can find one interesting piece of information from this person.
"That reminds me of a story…." Then
tell a story about anything that moves the
energy into a more up
find a pleasant memory from your past, place this person inside
memory. Then, in your imagination, go
up to the person in the memory picture and whisper one word in his/her
ear. Do not laugh. If
you miss some of the on-going doom conversation,
you can always say, "Something you said took me away.
Would you re-cap what you were
saying?" Most people do not listen
to others so you may make a friend with
Swirl your eyes. Move your eyes around
in an infinity circle, a lazy
8 on its side. Do this several times while
communication partner is looking away,
if possible. Notice what happens inside your body after you do this. If the other asks what you are doing,
"Resting my eyes, and clearing my hard drive."
in mind that your own health and well-being can be
tilted way off kilter by someone else's obnoxious input…about you,
loved ones, about your friends. It is
positively all right for you to protect yourself from acid pouring out
mouth of another person. And even it
is not "acid", just disapproval or bitter criticism, this can harm
you. I'm convinced we
human beings are more fragile than is
customarily acknowledged, and we
respond on a physical level (migraine headaches, colds, flu) to attacks
others, even verbal attacks. It is our
right to protect ourselves with specific behavioral strategies for those poor difficult people.
They are their own worst enemies.
Sprinkle a little compassion on your new
Enjoy trying out these strategies, and
more in your own interactions.