Seminars

We use a variety of adult learning techniques to teach our material. The course can only be taught by I.D.E.A. – certified instructors who are trained to role-model the skills. To enhance the impact of the instructor we offer 12 professionally produced videos that demonstrate the 12 skill sets taught in the training. In addition, each student participates in experiential role-playing exercises that help them assimilate the information learned and integrate it for use in the real world.

The trainings make extensive use of “pattern-interrupt” techniques that are known to facilitate learning through the cycle of “initial confusion-receptivity-reorganization.” We also use the learning technique of association. Various visual and auditory stimuli are introduced as the student moves through a cycle of knowing (old information), not knowing (new information) and knowing (learning the new information). In addition, much of the learning process is sensory-based. This is one of the most effective techniques to show students how to see, hear, and feel the effect of new skills, information, and desired outcomes.

Other learning techniques in the training design include: demonstration, examples, repetition, symbols, metaphors, humor, and enhanced learning music.

Most Popular Seminars
• Influencing with Integrity
• Negotiation Excellence
• Sales Skills

Complete Seminar List
Advanced Training / Trainers Training
• Beyond the Job Search
• Conflict Resolution
• Conveying Technical Information Skills
• Customer Service Skills
Coaching
Coaching for Bankers
Diversity Skills
Influencing with Integrity
Global Communication Skills
Listening Skills
• Leadership
• Leadership Skills for a Crisis
• Mergers and Acquisitions
• Mediation and Conflict Resolution
• Negotiation Excellence
• Presentation Skills
• Sales Skills
• Preventing Sexual Harassment
• Potency for Women in the Workplace
• Project Team Skills
• Sensitivity Skills
• Spellbinding For Relationships
• Short Meetings
• TeleSkills
• Team Building


Conveying Technical Information – 1, 2 or 3 Days

Being “wired” and a genius with computers is of little help when communicating with human beings.  Communication skills for people are quite different from those needed for computers.  With machines you can flip a switch and input the data, but for two-legged creatures you need sophisticated rapport techniques, a philosophy that reflects win-win, and sensory acuity to notice when what you are doing is not working.  When this last happens, you need several behavioral options and the ability to choose the best.  These skills, once integrated into your behavioral patterns, will enable you to gather the information you need, select the best words for multiple tasks, and leave your client satisfied with the interaction.  People skills plus your technical know-how lead to successFour skills for establishing rapport

Module I.

Recognize the perceptual preference of your client, your boss, your adversary.

Module II.

Match the visual, auditory or kinesthetic sense in an elegant way that supports your goal and elicits the other’s goal.

Module III.

Set your own outcomes using sensory-based data to enhance the potential of achievement.

Module IV.

Gather data about the other’s point of view, reality and decision process by understanding Maps of Reality, your own and theirs.

Module V.

How to establish Rapport, the essential component for successful agreements.

Fees depend on length of course and numbers of trained.
For More Information on any of our seminars call 800.228.4069


CUSTOMER SKILLS

Whether an employee is gathering or sending information in an interaction with a customer, the potential for gain or loss is part of the transaction.

The potential of increasing productivity, the bottom line, and future business are often lost for lack of “people skills.”  These upside potentials do not unfold when the employee exhibits only superficial and pasted-on “interest” to the needs of the customer.  True interest and responsibility occur inevitably in an employee who knows his own business success is built on extraordinary service to his customers and who has the mastery of interpersonal skills that sophisticated customers expect.
Mastery of these Customer Service skills will allow your employees to represent you in a positive manner:

Six Skills for Rapport:

Perceptual Preference:  Communication and understanding are improved when you know that most people prefer one sense over the others in gathering information.

Visible Signs:  Watching and listening carefully to your customer will give you all the patterns you need to establish trust.

Outcomes: Knowing the see, hear, and feel components of your own outcomes and eliciting these from your partner will ensure the exchange is successful.

Maps of Reality:   The brain processes of deletion, distortion, and generalization cause breakdowns in communication.  Understanding these processes improves your own flexibility.

Sensory Acuity:  Subtle changes in your partner’s responses to your words can alert you to your next step.

Rapport:Agreements will not be reached until rapport occurs.  New approaches for this desired state are discovered and presented.

 Other Key Skills:  This positive state occurs naturally when the natural principles of positive interactions are observed.

Super Questions:  The five questions that will discover all you need to know about your customer.

 Stimulus-Response:   We learn and continue to learn with electrical-chemical connections that are part of our patterns of responses.

 State of Excellence:  How to set up a peak performance state so it is available when you need it.

Metaphor:   The indirect way to “open up” a blocked communication.

Dovetail:Win-win plus creative thinking for improved customer service.

All of the above skills are practiced in role-plays by our seminar participants. 
90% of class time is spent in practice.
The Customer Communication Skills class for supervisors is well underway ,. . . the participants of our classes have started to use these skills in their Quality Improvement teams, meeting with their employees, bosses, family and friends.  It [CCS] has made the entire realm of communication more meaningful to them, because they have become aware of the verbal and nonverbal communication signs.  It [CCS] has given life to what we may have previously considered mundane communication situations.

Marian M. Minke Customer Service and Quality Improvement Trainer

Fees depend on length of course and numbers of trained.
For More Information on any of our seminars call 800.228.4069
 


SENSITIVITY SKILLS

Two 4-HOUR Trainings Designed for PIC

 APPRECIATION OF DIFFERENCES FOR INCREASED PRODUCTIVITY
Advantages and disadvantages of differences

FEARS AROUND DIFFERENCES
Best strategy for changing fears

SKILLS TO CREATE SYNERGY AMONG EMPLOYEES

    • RAPPORT SKILLS
    • SENSORY AWARENESS
    •  How am I doing?
    •  How are you doing?
    • OUTCOME SETTING with DIFFERENT MAPS OF REALITY
    • THE CHALLENGE OF SHOWING RESPECT EVERY DAY
    • HOW OUR MAPS CREATE DIFFERENCE
    • THE ROLE OF EMOTIONS & MAPS IN PRODUCTIVITY

What Skills You Will Learn:

Module 1 

 Beliefs, Values, Strategies, and Culture:  Self-Assessment - a one-page instrument which has no right or wrong answers and can be used as reference after the training

 Recognition of differences can shift to appreciation

 Respect versus inappropriate behavior

  Role Play – 20 minutes.  Here’s your chance to “sell” your culture to others.

Video 1: Perception in Communication - This module focuses on the idea that each of us has a perceptual preference – seeing, hearing or feeling – and this perceptual preference influences our thoughts, decisions and actions.

Video 2: Audible & Visible Signs of Internal Processes - We learn to recognize the primary sensory modality of others by noticing their eye movements, gestures and postures, and by listening to their voices.

  • Energy, Health, and Interpersonal Interactions
  • Role Play – 30 minutes.  Am I visual, auditory or kinesthetic?
  • Discussion – 10 minutes

Module 2

  • Rapport
  • Fear of Unknown, Unusual, Unexpected – A Fix-It Strategy
  • Synergy-How It Works In Group After Respect Is Established

Video 3: Outcomes - We continue to build the participants’ skills so they can state outcomes which are specific and sensory-based. 

  • Setting Outcomes As A Rapport Skill
  • Role Play – 20 minutes.  Setting goals in sensory terms.
  • Discussion – 10 minutes

Module 3

Video 4: Maps of Reality - Demonstrations are presented of how people delete, distort and generalize information.

  • Sensory Awareness for Patterns
  • Rapport by VAK
  • Emotions, Energy, and Productivity
  • Phobias, Fears, and Prejudices

Module 4

  • Integration - Improved sensitivity is demonstrated and the capability to develop a win-win solution to the satisfaction of both sides in any situation is reinforced.
  • Role Play – 30 minutes.  What have I learned today?
  • Discussion – 10 minutes
  • Application To Day-to-Day Situations
  • Summary & Next Step

Conducting seminars for international businesses since 1982. 
Over 50,000 trained in INFLUENCING with INTEGRITY. 
Sessions designed by Genie Z. Laborde Ph.D. 
Taught by certified trainers. 3 day seminars.

Fees depend on length of course and numbers of trained.
For More Information on any of our seminars call 800.228.4069 
 


MERGERS and ACQUISITIONS (1, 2 and 3 Day courses)

sketch_itheewedProductivity during and after the chaos of Mergers and Acquisitions depends on the common language and shared outcomes.

Our Productivity During Change trainings

  • Reduce miscommunication, conflicts and turf wars
  • Align corporate and individual goals
  • Improve bottom line
  • Increase creative problem solving

We guarantee increased responsibility in participants or your money is refunded.

Create Syntony when Merging

Introduction to Process Thinking

The Nitty Gritty

Integration

First seminar for a new client conducted by Genie Z. Laborde, Ph.D., author of Influencing with Integrity and internationally known seminar leader. 

Productivity During Change Depends on Communication - In A Common Language That Encourages Win-Win

TRAINING FORMAT

  • Ten-minute video
  • Role Play
  • Discussion

STAGES OF ACCEPTANCE OF CHANGE

  • Fear
  • Anger
  • Denial
  • Defense
  • Satisfaction

SKILLS TO HANDLE EACH STAGE

  • Role of Perception in Communication, Negotiation and Sales
  • Visible Signs of Invisible Processes
  • Outcomes
  • Maps of Reality
  • Sensory Acuity
  • Rapport
  • Synergy
  • Super Questions
  • State of Excellence
  • Metaphor (Creative Thinking)
  • Dovetailing
  • Stimulus-Response

OUR SEMINARS

We’ve trained more than 50,000 people around the world

INTERACTIVE VIDEO

is one of our delivery systems that cuts the cost of training up to a factor of 10.

PRACTICE, PRACTICE, PRACTICE

90% of seminar time is spent in role plays.

RESEARCH

conducted by clients and by I.D.E.A. is in a 2-inch-thick book.  Want to see it?
“Toot Your Own Horn” contains 14 different approaches to research on soft skills.

LONGEVITY

Leading and teaching corporate America since 1982

OUR INTERNATIONAL REPUTATION
has resulted in seminars in

    • Russia 
    • Belgium 
    • Canada
    • England 
    • Mexico 
    • South Africa 
    • Hungary 
    • France 
    • Netherlands

THE TEXTBOOK

Influencing with Integrity sold 200,000 copies, translated into French, German, Spanish, Polish, Russian

WE’RE NOT JUST AN OUTSIDE VENDOR.
WE BECOME YOUR PARTNER IN CREATING A WIN-WIN PLUS CULTURE
 

Fees depend on length of course and numbers of trained.
For More Information on any of our seminars call 800.228.4069


MEDIATION AND CONFLICT RESOLUTION

sketch_handholdingThe average mediator is satisfied with any solution accepted by both parties.  The exceptional mediator seeks an agreement that will be implemented with cooperation, even enthusiasm, by bothsides.   The exceptional mediator uses skills seldom cultivated in our business culture.  These skills are essential for influencing others to consider a new point of view and to secure binding agreements when opinions or beliefs or positions are conflicting.

  • New strategies from increased sensory awareness
  • Better understanding through listening and watching
  • Selecting the sequence of the presentation of options
  • Selecting the words to use
  • Discovering new options when inside the mediation
  • To caucus or not to caucus?
  • Staying involved, yet relaxed

Skills that will enhance the quality of your success:

This workshop is based on a model of effective communication developed by observing master communicators in mediation and conflicts.  Dr. Genie Z. Laborde continued to refine the body of knowledge found in this model and developed a functional communication discipline called Syntonics.

Module I

  • Skills include recognizing the perceptual preference of the person or persons in conflict by their words.  Once this is known, rapport becomes easier.  Rapport is necessary for agreements.

Module II

  • Skills include recognizing the point of view of the conflicted person or persons by their eye movements, body postures and gestures – another strategy for rapport in difficult cases.

Module III

  • Skills include finding out what the parties involved really want.

Module IV

  • How deletion, distortion and generalization create our maps of reality
  • How different maps of reality inherently create conflicts
  • Expanding your map of reality for a win-win plus

Module V

  • Establishing rapport inside an emotional conflict
  • Staying relaxed and gathering needed information when emotions are out of control.

Practice.  Practice, Practice

 90% of the seminar is devoted to practicing the skills in small groups.
Fees depend on length of course and numbers of trained.
For More Information on any of our seminars call 800.228.4069


LISTENING SKILLS

The program includes the following modules.

Module 1: Listening as a Sign of Respect

Module 2: Key Words

Module 3: Core Message and Emotional Overtones

Module 4: Pitfalls of Communication and Counseling

Module 5: Super Questions 

Module 6: Nonverbal Communication 

Module 7: Rapport & Integration 

Fees depend on length of course and numbers of trained.
For More Information on any of our seminars call 800.228.4069


DIVERSITY SKILLS

plus neuro-linguistic skills for behavioral change

    • Appreciation of Diversity 
    • Advantages and disadvantages of differences
    • Fears Around Diversity
    • Best strategy for changing fears
    • Skills to create synergy among diversified employees
    • Rapport skills
    • Sensory awareness How am I doing? How are you doing?
  • Outcome Setting with Different Maps of Reality 
  • The challenge of showing respect every day
  • How our maps create difference 
  • The role of emotions & maps in productivity

What Skills You Will Learn

Module 1

    • Beliefs, Values, Strategies, and Culture: Self-Assessment
    • Recognition of differences can shift to appreciation
    • Respect versus inappropriate behavior
    • Here is your chance to sell your culture to others
    • Video 1:Perception in CommunicationVideo 2:Audible & Visible Signs of Internal Processes
  • Energy, Health, and Interpersonal Interactions

Module 2

    • Rapport
    • Fear of Unknown, Unusual, Unexpected:A Fix-It Strategy
    • Synergy-How It Works In Group After Respect Is Established
    • Video 3: Outcomes
  • Setting Outcomes As A Rapport Skill

Module 3 Video 4: Maps of Reality

  • Sensory Awareness for Patterns
  • Rapport by VAK
  • Emotions, Energy, and Productivity
  • Phobias, Fears, and Prejudices

Module 4

  • Integration
  • Discuss Differences in Business Traditions in Different Cultures
  • Application To Job
  • Summary & Next StepFees depend on length of course and numbers of trained.
    For More Information on any of our seminars call 800.228.4069


GLOBAL COMMUNICATION SKILLS

APPRECIATION OF DIVERSITY
• Advantages and disadvantages of differences
SPECIFIC BEHAVIORS FOR DIVERSE CULTURES
• Do’s and don’ts for different cultures
SKILLS TO CREATE SYNERGY
•  RAPPORT SKILLS
•  SENSORY AWARENESS
•     How am I doing?
•     How are you doing?
•  OUTCOME SETTING with
DIFFERENT MAPS OF REALITY
•  THE CHALLENGE OF SHOWING RESPECT EVERY DAY
•  HOW OUR MAPS CREATE DIFFERENCE
•  THE ROLE OF EMOTIONS & MAPS IN PRODUCTIVITY

What Skills You Will Learn
Module 1
• Beliefs, Values, Strategies, and Culture:  Self-Assessment
• Recognition of differences can shift to appreciation
• Respect versus inappropriate behavior
• Here’s your chance to “sell” your culture to others
Video 1 – Perception in Communication
Video 2 – Audible & Visible Signs of Internal Processes
• Energy, Health, and Interpersonal Interactions

Module 2
• Rapport
• Fear of Unknown, Unusual, Unexpected – A Fix-It Strategy
• Synergy-How It Works In Group After Respect Is Established
Video 3 – Outcomes
• Setting Outcomes As A Rapport Skill

Module 3
Video 4 – Maps of Reality
• Sensory Awareness for Patterns
• Rapport by VAK
• Emotions, Energy, and Productivity
• Phobias, Fears, and Prejudices
• Specific do’s and don’ts of 20 cultures

Module 4
• Integration
• Discuss Differences in Business Traditions in Different Cultures
• Application To Job
• Summary & Next Step

Fees depend on length of course and numbers of trained.
For More Information on any of our seminars call 800.228.4069


LEADERSHIP SKILLS FOR A CRISIS

Your first response to the unexpected may not be the best. Old thinking patterns may be a handicap in a crisis.

This seminar trains you in new Awareness Skills, a Peak Performance State that can be accessed in an eye-blink and the flexible behaviors needed for a crisis. Consultations with Police and State Troopers are integrated into the content.

 What will you learn?
Increased Perceptual Skills
A Portable Peak Performance State
Creative Strategies
Flexible Behavior
Communication Skills
 Breaking Patterns
Problem Solving
Setting Outcomes
 Dovetailing
 How to use fear to begin a new
strategy

Fees depend on length of course and numbers of trained.
For More Information on any of our seminars call 800.228.4069


BEYOND THE JOB SEARCH

- Finding the Right Job in 5 easy steps

1. Clarifying Your Vision

Module One:Perception

Module Two:Visible Signs of Invisible Processes

Module Three:Outcome Setting

2. Reality Check

Module Three (continued):Turning an Outcome into Reality

Module Four:Maps of Reality

3. Setting Up The Interview (Telephone Skills)

Module Five:Auditory Acuity

4. Getting the Job Offer 

Module Six:Rapport

Module Seven:Synergy

Module Eight:Super Questions

5. Learning the New Job, the Culture and the People: Fast

Module Nine:Stimulus-Response

Module Ten:State of Excellence

Module Eleven:Integration

Module Twelve:Dovetailing

 

Fees depend on length of course and numbers of trained.
For More Information on any of our seminars call 800.228.4069

 

 


PREVENTING SEXUAL HARASSAMENT

-

Plus Neuro-Linguistic Skills for Behavioral Change

  • What is Sexual Harassment Legally?
  • What behaviors will cost your company money?
  • How do you know when you are and when you are not?
  • What skills do employees need in addition to information in order to avoid lawsuits among diversified employees?
    • Rapport skills
    • Sensory awareness
    • Pattern recognition
    • Personal prejudices
    • Respect: What is it?
    • How to express it
    • Male & Female behaviors
    • Visual, Auditory and Feeling preferences as keys to appropriate behavior

Fees depend on length of course and numbers of trained.
For More Information on any of our seminars call 800.228.4069


POTENCY FOR WOMEN IN THE WORKPLACE

Interpersonal Skills come easily to many women, however, ways to adapt these natural feminine approaches to the workplace are largely unknown. Some women become aggressive, some become passive, and some alternate, often inappropriately.  Here you will practice, in role-plays:

  • When and how to speak up for maximum effectiveness
  • When to remain silent
  • Strategies to contribute your talents most effectively
  • Deep self-confidence
  • How to cultivate your sense of humor and
  • The most powerful four words for the marketplace

 

Skills based on the book, Influencing with Integrity, 200,000 copies sold in five languages. Session designed by Genie Z. Laborde, Ph.D. 20,000 participants have completed her programs.

HOW TO THROW YOUR WEIGHT AROUND AND GET THEM TO JOYFULLY JOIN YOU IN A WIN-WIN PLUS 

STRATEGY 1 UNDERSTAND OTHERS
UNDERSTAND YOURSELF by mastering the role that your perceptual preference plays in your moment-to-moment decisions and behavior.  Why do you do like you do?  The most powerful approach to establishing rapport in 30 seconds.  VISUAL, AUDITORY and KINESTHETIC GUIDELINES.

10- minute video, 30- minute role play, 20-minute discussion

STRATEGY 2 VISIBLE SIGNS OF INVISIBLE PROCESSES
NEW CUES from the other to watch and listen for.  You will be amazed at what you have been missing in any interaction.  Works with bosses, peers, clients and customers.  

8-minute video, 50-minute role play, 10-minute discussion

STRATEGY 3
You are not likely to get where you want to go if you don’t know where you are going. . . and why the other might want to join you.  Outcome setting with VAK increases your chances of success.
12-minute video, 30-minute role play, 10-minute discussion

STRATEGY 4
Your Map of Reality is your creation and subject to deletion, distortion and genralization.  Problem solving becomes easier when you grasp this complex concept.  Rapport becomes inevitable. 
8-minute video, 20-minute roleplay, 30-minute discussion

STRATEGY 5 RAPPORT AND DOVETAILING
The natural climate in which women thrive – how to set it up, enjoy it and prosper.  Where do we go from here
10-minute role play

INCREASED

  • Respect
  • Control
  • Agreements
  • Support
  • Strategies
  • Responsibility
  • Productivity
  • Empowerment
  • Humor

DECREASED

  • Conflicts
  • Chaos
  • Anxiety
  • Turnover
  • Resentment
  • Anger
  • Miscommunication
  • Missed DeadlinesFees depend on length of course and numbers of trained.
    For More Information on any of our seminars call 800.228.4069


TELEMARKETING -

People are your most important tool as their skills determine your bottom-line!
sketch_colorphoneSuccess on the Telephone depends, not on the number of calls completed, but on attaining specific results. These successful results depend on skills seldom cultivated and often unknown:establishing rapport quickly and easily, the phrasing of questions to elicit needs, matching product to needs, and knowing how and when to close.

Voice tone, tempo, timbre and volume convey a wealth of information about the person on the other end of the telephone, information you can use to increase sales [if you know how to interpret the sound of the voice as well as the words.]
MODULE I: RAPPORT SKILLS BASED ON PERCEPTUAL PREFERENCE
How to establish rapport in the first 15 seconds. Strategies that are largely unknown
in the modern world of telephone sales. PRACTICE session.

MODULE II: LISTENING SKILLS
How to discern what your customer wants by listening “behind the words”.
PRACTICE session.

MODULE III: PROBING SKILLS FROM LINGUISTICS
Specific ways of questioning that upgrade the quality of information you are receiving.
PRACTICE session.

MODULE IV: MAPS OF REALITY
Why customers says “No” and how you can find out more about their realities so
that new approaches may elicit a “Yes.” PRACTICE session.

MODULE V: Integration PRACTICE so you can use the skills after the class is over.

1 DAY Introduction to Process Thinking
2 DAYS The Nitty Gritty
3 DAYS Integration

Fees depend on length of course and numbers of trained.
For More Information on any of our seminars call 800.228.4069


COACHING AND MENTORING

The ability to transfer job information and expertise in a manner that creates understanding,  acceptance and a behavior cge on the part of the learner is not innate for most people and must be acquired.

1 Day Introduction to Process Thinking or

2 Days The Nitty Gritty  or

3 Days Integration

The Skills You will Learn in COACHING and MENTORING are 

  • RAPPORT SKILLS 
  • SENSORY ACUITY
  • MAPS OF REALITY
  • PRECEPTUAL PREFERENCE
  • LEARNING STYLES
  • SETTING OUTCOMES
  • READING YOUR LEARNER
  • MOTIVATION STRATEGIES
  • CHOOSING YOUR LANGUAGE

COACHING AND MENTORING

Coaching and mentoring take enormous amounts of time.  Sometimes in looking at the results you suspect this time is not well spent.  Coaching and mentoring require skills that are unknown or not cultivated in many business cultures.  If you have ever encountered resistance, passive or active, you know how frustrating coaching can be, for both parties.  Establishing rapport, reading the patterns of the other person, selecting the words that motivate will improve the impact of the time spent in mentoring.

The following 12 skills have been tested again and again the marketplace as absolutely essential to coaching and mentoring success.

Skills Presented and Practiced

1. Perceptional Preferences

2. Visible Signs of Invisible Processes

3. Outcomes

4. Maps of Reality

5. Sensory Acuity

6. Rapport

7. Synergy of Six

8. Super Questions

9. Stimulus-Response

10. State of Excellence

11. Metaphor

 12. Dovetailing

TRAINING FORMAT

Ten-minute video  Role Play  Discussion

OUR SEMINARS

We’ve trained more than 20,000 people around the world

INTERACTIVE VIDEO

is one of our delivery systems that cuts the cost of training up to a factor of 10.

PRACTICE, PRACTICE, PRACTICE

90% of seminar time is spent in role plays.

RESEARCH

conducted by clients and by I.D.E.A. is in a 2-inch-thick book.  Want to see it?
“Toot Your Own Horn” contains 14 different approaches to research on soft skills.LONGEVITYLeading and teaching corporate America since 1982

OUR CLIENTS INCLUDE

    • Allstate 
    • American Express 
    • Capsugel 
    • Warner-Lambert 
    • Citibank 
    • Chase Manhattan Bank 
    • Continental Airlines 
    • Dell Computer Corp. 
    • Eastman Kodak 
    • Estee Lauder Corp. 
    • FPL 
    • IBM 
    • Interceramic, S. A. (Mexico) 
    • ITT 
    • Miller Brewing 
    • Nissan 
    • Pacific Bell 
    • Sprint 
    • Wells Fargo Bank

OUR INTERNATIONAL REPUTATION has resulted in seminars in 

    • Russia 
    • Belgium 
    • Canada
    • England 
    • Mexico 
    • South Africa 
    • Hungary 
    • France 
    • Netherlands

Fees depend on length of course and numbers of trained.
For More Information on any of our seminars call 800.228.4069
 


COACHING AND MENTORING FOR BANKERS

The Skills You will Learn in COACHING and MENTORING are:

  • RAPPORT SKILLS
  • SENSORY ACUITY
  • MAPS OF REALITY
  • PRECEPTUAL PREFERENCE
  • LEARNING STYLES
  • SETTING OUTCOMES
  • READING YOUR LEARNER
  • MOTIVATION STRATEGIES
  • CHOOSING YOUR LANGUAGE

COACHING AND MENTORING

Coaching and mentoring take enormous amounts of time.  Sometimes in looking at the results you suspect this time is not well spent.  Coaching and mentoring require skills that are unknown or not cultivated in many business cultures.  If you have ever encountered resistance, passive or active, you know how frustrating coaching can be, for both parties.  Establishing rapport, reading the patterns of the other person, selecting the words that motivate will improve the impact of the time spent in mentoring.

The following 12 skills have been tested again and again the marketplace as absolutely essential to coaching and mentoring success.

Skills Presented and Practiced

1. Perceptional Preferences2.  Visible Signs of Invisible Processes

3.  Outcomes

 4.  Maps of Reality

5.  Sensory Acuity

6.  Rapport

7.  Synergy of Six

8.  Super Questions

9.  Stimulus-Response

 10.  State of Excellence

11.  Metaphor

12.  Dovetailing

TRAINING FORMAT

Ten-minute video  Role Play  DiscussionOUR SEMINARS

We’ve trained more than 50,000 people around the worldPRACTICE, PRACTICE, PRACTICE

90% of seminar time is spent in role plays.LONGEVITY

Leading and teaching corporate America since 1980

Fees depend on length of course and numbers of trained.
For More Information on any of our seminars call 800.228.4069